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Frequently Asked Questions

SMART repair, or "Small to Medium Area Repair Technique," is a method that allows for quick and cost-effective repairs of minor vehicle damage, such as scratches or scuffs. Unlike traditional repairs, which may require working on a larger area or replacing parts, SMART repair focuses only on the damaged section, preserving the original finish of the surrounding surfaces.

A standard paint scratch repair can take a few hours, depending on the workload for that day. Generally, we aim to complete simple scratch repairs on the same day.

Every vehicle has a plate with a factory paint code. We input this code into our computer system to obtain the formula directly from the manufacturer, ensuring an accurate and precise colour match for your car.

The advantage of a SMART repair is that it often costs less than your insurance excess, allowing you to keep your no-claims discount. SMART repairs are typically completed in just a few hours, while an insurance claim could take days or even weeks.

Once the repair is complete and you’re fully satisfied with the result, payment can be made by bank transfer or, if preferred, in cash.